Frequently Asked Questions
Welcome to the Charmeuse Studio FAQ. Here you will find answers to the most common questions about shopping with us, our products, and our policies. If you need further assistance, our customer care team is available to help.
Orders & Payments
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure prompt delivery. As such, modifications or cancellations can only be accommodated within a very short window immediately after the order is placed. We recommend you review your order carefully before completing your purchase. If you have a critical concern, please contact us immediately, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and Apple Pay for your convenience and security.
Will I be charged sales tax?
Sales tax may be applied to your order based on the destination of the shipment, in accordance with local and state regulations. Any applicable taxes will be calculated and displayed during the checkout process before you complete your purchase.
Shipping & Delivery
When will my order ship?
We strive to process and ship all orders promptly. Most in-stock items are processed within a reasonable timeframe. You will receive a confirmation email with tracking information as soon as your order has been dispatched from our facility.
How do I check my order status?
Once your order has shipped, you will receive an email containing a tracking number. You can use this number on our website or the carrier’s site to monitor your package’s journey. Please allow up to 24 hours for the tracking information to update after receiving your shipment confirmation.
What shipping methods are available?
We offer a variety of shipping options to meet your needs. The available methods, along with their estimated timeframes, will be presented to you at checkout. Please note that all shipping times are estimates and commence from the date of shipment, not from the date the order is placed.
Are delivery dates guaranteed?
While we work with trusted carriers and make every effort to ensure timely delivery, delivery dates provided by carriers are estimates and not guaranteed. Charmeuse Studio is not responsible for delays caused by weather, customs, carrier issues, or unforeseen circumstances beyond our control.
Returns & Exchanges
What is your return window?
We want you to be completely satisfied with your purchase. If you are not entirely happy, we accept returns for unworn, unwashed, and undamaged merchandise with all original tags attached. Returns must be initiated within the specified return period outlined in our Returns Policy.
How are refunds processed?
Once your return is received and inspected at our warehouse, we will notify you of its status. If approved, the refund will be processed automatically to the original method of payment. Please note that it may take several business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
Do you offer price adjustments?
We occasionally review our pricing. Our price adjustment policy is subject to change and may apply only under specific conditions and within a certain timeframe from the original purchase date. Please refer to our current policy details or contact us for the most up-to-date information.
Product & Fit
How do I find the right size?
To help you find your perfect fit, we provide a detailed size guide on each product page. We recommend referring to this guide and comparing the measurements to a similar item you already own. If you have specific questions about the fit of a particular style, please reach out to our customer care team for personalized advice.
How do I care for my Charmeuse Studio garments?
To ensure the longevity of your pieces, we provide specific care instructions on the garment’s sewn-in label and on the product page of our website. Following these guidelines will help your Charmeuse Studio favorites remain beautiful for years to come.